To add a new employee, click Administration, under the Create heading click Add Employee. Fill out your employee’s information and select the region and site you want them to be added to. Once completed click Create Employee at the bottom of the page.

To reset a forgotten password, go to the login page of the web portal in a browser. Once there, click Forgot password. Enter the email address the account is associated with and click Request Password Reset Email. Follow the steps in the eMAR Password Reset Request email. If you do not receive the email within 10 minutes, check your spam folder. If it’s still not there, contact us.

If a MAR sheet is saying that it is locked to someone, first try to get the person in the MAR sheet to exit it properly. They can do this by opening the MAR sheet again and using either the “Back to MAR Sheet Admin” button (web portal) or the “eMAR” button (App). If the person is not available, you can unlock the MAR sheet for them, but this can lead to a loss of recordings. To do this, log in as a manager to the web portal and go to MAR Sheet List. Click “More” next to the locked MAR sheet, then click “Unlock MAR Sheet”. A pop-up will warn that unlocking may lead to data being lost, click “Unlock”. The MAR sheet should now be unlocked. You must check your MAR sheets and ensure you add any missing recordings.

If your tablet says “Last Sync Failed” in the top right-hand corner when logged in, this means your device lost internet connection at some point, causing a sync failure. To fix this, take your tablet somewhere with a good Wi-Fi connection. Once connected, click “Last Sync Failed” in the top right of the screen, then click “View Pending Sync Data”. Click “Clear Sync Data” at the top of the screen. Wait a few minutes or try entering and exiting a MAR sheet. It should then say “Last Sync Successful”. If it doesn’t, contact us. You must check your MAR sheets and ensure you add any missing recordings.

If you get this connection error every time you try to log in on a phone or tablet, and you’re sure it has an internet connection, your device could have lost the server host. To set your server host, click the grey text on the lower left-hand side of the login screen. Enter your server host in the pop-up box and click Confirm, then confirm again when asked to change the server. You should now be able to log in. If you don’t know your server host, please contact us.

If a MAR sheet has “disappeared” or isn’t showing up, it could be one of three things.
Your MAR sheet has expired. To renew it, log in as a manager to the web portal. Click Administration, then under Create go to Create MAR Sheet. Fill out the details and click Add MAR Sheet. Once created, go to MAR Sheet List, change Filter by Status from Active to Needs Approval, find your MAR sheet, click More, then Approve MAR Sheet. If the start date isn’t in the future, it should now appear for recordings.

You are not assigned to the MAR sheet. To assign yourself or others, log in as a manager, click Administration, then under View/Edit go to MAR Sheet List. Find the MAR sheet, click More, then Assign Employees. Highlight the people you want assigned and click Save Changes.

Your MAR sheet has not been approved. Log in as a manager, click Administration, then under View/Edit go to MAR Sheet List. Change Filter by Status from Active to Needs Approval, find your MAR sheet, click More, then Approve MAR Sheet. If the start date isn’t in the future, it should now appear for recordings.

Contact us either via email at officeteam@electronicmar.co.uk or by phone on 0117 911 3889.